Your Questions, Our Expert Answers
What Shipping Methods Are Available?
We offer express shipping on all orders. There is a processing time of 3-5 working days, along with 5- 10 working days for shipment to reach us in the UK – please allow an extended time for international orders. These Time frames are estimates. We aim to get your orders to you as soon as possible. We take pride in ensuring our customers receive exactly what they have ordered. We check over each individual order personally before shipping them on to you.
What are your shipping and return policies?
Our aim is for you to receive your order and love it! However, should the instance occur that you are unhappy with your order we do accept returns under certain circumstances. All orders must be in their original packaging, with tags still in place, lace unit and bundles not unraveled. Only under these circumstances will we accept any returns. For custom orders we do not accept return for hygiene reasons, all wigs are made, cut and styled to order and therefore are non-refundable and non -returnable unless they are faulty.
We do not accept returns or offer refunds for:
- change of mind
- personal preference (including the style and/or length not suiting you)
- Incorrect ordering by the customer.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
If you believe your wig or bundles/lace systems have a manufacturing fault or has arrived damaged, you must notify us within 48 hours of delivery by emailing clear photographs and videos of the issue. We will assess your claim and where appropriate, offer a repair, replacement or refund in accordance with your statutory customer rights.
Please note:
- any listed hair length refers to the hair uses to create the wig. The finished length may vary depending on the chosen cut and style, as shown in the product images
- wigs that have been worn, altered, washed, coloured or otherwise modified after delivery cannot be returned unless a genuine manufacturing fault is confirmed
This policy does not affect your statutory rights under UK consumer law
We do ship internationally with express priority shipping. International shipments may be subject to taxes which must be paid by the customer. We offer added protection on packages should they get lost by our courier for security. Please ensure you add all your details correctly, it is not our responsibility if shipments are missing due to incorrect addresses being listed.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
What Payment Methods Are Accepted?
Woopayments is available in 38 countries and we accept 135+ currencies. We allow international buyers the convince of shopping in local currencies and payment methods such as giropay, iDeal, P24, EPS and Bancontact.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
Do you accept international credit cards?
We allow international buyers the convince of shopping in local currencies and payment methods such as giropay, iDeal, P24, EPS and Bancontact.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
Do you charge sales tax on any item?
Abiding by Uk laws and regulations we do charges sales tax of 20%, this is included in your order so will not affect your price at checkout.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
I want to return my purchase! What do I do?
Unhappy with your order? Send us an email to contact@enyahair.com and one of our team will assist you.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
How long does it take for me to get a refund?
Unhappy with your order? Send us an email to info@soignehairco.com and one of our team will assist you.
Refunds take 3-5 working days to process. Please check with your bank should the process take longer than stated.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
How Can I Cancel Or Change My Order?
Made a mistake? Send us an email to contact@enyahair.com. Please be sure to include: your name, order number, order description, postal address, iD and what amendments and adjustments you need made and we will assist you accordingly.
Refunds take 3-5 working days to process. Please check with your bank should the process take longer than stated.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.
How can I get assistance if I need it?
We are always ready to help! Fill out ourcontact form and we will assist you.
Refunds take 3-5 working days to process. Please check with your bank should the process take longer than stated.
We accept in-person payments at the salon when we have stock on-hand relay to ship. We also offer express checkouts like WooPay (US), Apple Pay, Google Pay and flexible buy now, pay later options.
Please allow time for processing, all returns will be subject to our checks before deciding if we will accept the return or not.